![]() the biggest cellphone provider does nothing more than throw phones and sim cards at you when you have issues. you realize we are getting close to 10 right? bottom line is. but this is the support i get regardless. the network extender will reach miles from my house? even the tier 2 techs are saying the network techs are NOT reading their notes. meanwhile im complaining of issues not only inside my house. the people who do the trouble tickets dont read them and give a blanket reply of. ive been dealing with tech support almost every day for 5 weeks. if you have a issue that is out side of the box. 1) replace your phone 2) replace your sim card. now all their tech supports consist of is. ive been with them for 19 years and i miss the old days when they had techs in their corp stores. I could go on, but at some point I have to get on with my day. It's ridiculously hard to get through to Verizon when I want to, and when I want to be left alone I keep getting unwanted calls. Fourth, please tell your automated message thingy to stop calling me. First, why did this take five minutes? Second, why doesn't Verizon Wireless, a communications company, have an email address to allow customers to communicate with them. I was put on hold for five minutes, only to be told that there was no email address, but that I could use the "leave feedback" option on the website. ![]() The only thing that keeps me from leaving is that ATT is probably not much better.Īfter finally resolving my issue this morning (not the way I want to spend a Saturday morning), I asked the customer service rep to provide me with an email address so that I could submit a complaint and inquire as to how to avoid such unpleasantness in the future. ![]() I've heard about Verizon's legendarily bad customer service, and I've experienced some frustrating episodes before, but it wasn't until this morning that I fully appreciated how awful it can be to deal with Verizon Wireless. ![]()
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